Shipping policy

Shipping Policy

Effective Date: [Insert Date]

At Pawfect Pawtions™, we want your dog’s meals to arrive fresh, safe, and on time. Please review our shipping guidelines to ensure a smooth delivery experience.

1. Shipping Areas

We currently deliver to Houston, TX, and surrounding areas.
For areas outside our delivery zone, please contact us to see if special arrangements are possible.

2. Delivery Schedule

  • Fresh Meal Orders:
    Prepared in small batches weekly to ensure peak freshness.
    Orders are shipped on [Insert day, e.g., Wednesday] and delivered within 1–2 business days within the delivery zone.

  • Freeze-Dried Treats & Supplements:
    Shipped via standard courier with 3–5 business days delivery.

  • Order Cut-off Time:
    Orders placed before [Insert cut-off time, e.g., Tuesday 5 PM CST] are included in the next batch. Orders placed after will be processed the following week.

3. Shipping Methods

  • Fresh meals are delivered cold-packed or in insulated boxes to maintain optimal freshness.

  • Packages are labeled with “Perishable – Keep Refrigerated”.

  • For all other items, we use standard shipping services to ensure timely delivery.

4. Shipping Costs

  • Local Delivery: $[Insert flat rate] (free for orders over $[Insert amount])

  • Standard Shipping: Calculated at checkout based on your location

  • Shipping costs are clearly displayed before you complete checkout.

5. Handling & Storage

  • Upon Arrival: Please refrigerate fresh meals immediately.

  • Meals can be stored in the freezer for long-term freshness or refrigerated after thawing for 3–5 days.

  • Do not refreeze after thawing.

6. Order Issues

If your order is delayed, missing, or damaged, please contact us immediately at [support@pawfectpaws.com] or via our Contact page. We will work with you to resolve the issue promptly.

7. International Shipping

Currently, we do not ship outside the United States. International orders will be canceled and refunded. We hope to expand shipping in the future.

8. Subscription Orders

  • Subscriptions are shipped according to your selected delivery schedule.

  • You may skip, pause, or cancel at any time through your account.

  • Shipping fees apply as standard unless otherwise stated.